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  • 吉易跨境电商学院①2021/1/20 16:09:31

小伙伴们大家好:近日常有新手卖家问:邮件到底该怎么写?我该怎么回复呢?有没有模板什么的参考一下呢?那么今天就为大家带来Wish常用各类回复邮件模板。仅供参考,不要照搬!

1、补发邮件模板

Dear friend,

We are very sorry that you still haven't received your order.We resent you the shoes. This is the tracking number: 快递号 Shipping Carrier is 快递公司. It often takes about 7-20 days to get the package. Have a nice day. We wonder if you can upload the buyer show and give us a good review after you get the new clothes/shoe? we appreciate it.If you have any questions, please contact us.

Best regards!

 

2、尺码不合适邮件回复模板

确认尺码:

Dear friend,

We are very sorry the item didn't meet your expectation. Different country have different size standard, we made a clear description size choose on the product picture, Please choose size according to your foot length and our size chart:

粘贴尺码表

或者产品链接

Please reply which EU/CN size do you want.Thank you.

Best regards!

买家已给出明确尺码 回信

Dear friend,

We are very sorry the item don't meet your expectation. We will resend new clothes/Shoes to you right away. As for the the unsuitable clothes/Shoes, It as a gift to you.(Could you please give us 5 stars review if you are satisfied with the shoes finally?)Thank you very much.

Best regards!

 

3、发错货邮件模板

Dear friend,

We are sorry for the mistake, We will resend you the correct clothes/shoes. The tracking number will send you later and improve the shopping experience. Please keep in touch with us.

Thank you very much.

 

4、买家收到已损坏商品邮件模板

Dear friend,

We are sorry for the unpleasant, We will resend you the clothes/shoes in better Packaging. The tracking number will send you later. Please keep in touch with us.

Thank you very much.

 

5、买家要求取消订单邮件模板

1.还未发出

Dear friend,

We are very sorry for the news. Your package has not been sent yet,please choose the reason of refund “order by mistake”and apply for the refund by yourself, the wish service team will help you to refund. Looking forward to your next coming to our store “ 店铺名 ”

Thank you!

 

2.已经发出

(1)已经有物流信息

Dear friend,

We are very sorry we have already sent your package, we suggest you take a try when you get the item. If you do not like, it is a good idea to take it as gift to your friend.Any questions, please contact us.

Thanks for your understanding.

This is your package status in transportation: (物流信息的链接)

 

(2)还没有物流信息,先通知仓库拦截

Dear friend,

We are sorry for the news, We will contact our warehouse right away to confirm whether your goods have been sent out or not. If the package could be got back, we will do refund for you. Please keep in touch with us,Thank you!

 

Best regards!

 

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